MULTI-LEVEL IVR
Ensure you never miss out critical information of any business call. All calls are automatically recorded and stored on the secure cloud for later needs.
CALL WAITING
Get a handy feature to manage business calls easily. Build up client loyalty using ACD capabilities to forward the calls to office extension, Skype or personal mobile.
ADVANCED CALL DISCTRIBUTION
Multiply profits rapidly with intelligent call routing. You can customize routing patterns based on various factors to ensure every call reaches the right destination.
CALL FORWARDING
Find-me/Follow-me enabled service calls up all group members in one go or you can set up sequential based calling until the call gets answered.
MUSIC ON HOLD
Build up a corporate professional image. You can customize on-hold music as next campaign theme or brand's tone to use it as lead building opportunity.
CALL ROUTING
A three-way handshake gives you flexibility to connect with two people at same time. Instantly bring in second person to validate any information shared during the call.
QUEUE MANAGEMENT
A three-way handshake gives you flexibility to connect with two people at same time. Instantly bring in second person to validate any information shared during the call.
CALL ROUTING
Get a fast, flexible, secured and quality solution to connect any number of team members on the same voice call anywhere, anytime.
SCHEDULE CALL BACK
Enhance customer loyalty, increase customer retention rates and call handling capabilities by using automated call back system.
ANSWERING MACHINE DETECTION (AMD
We will help you enhance AMD accuracy by providing an ideal way to set up and install our advanced answering machine detection feature.
LOAD BALANCING
Every customer of yours will get a swift response with a sophisticated and dynamic load balancing technique that instantly routes the call to available agents.
INTERNAL DNC
Our internal DNC service is built in compliance to ensure adherence to any and all do not call laws and outbound call center best practices.
PREDICTIVE DIALING
Use our intelligent call mechanism of hosted predictive dialers that learns from existing calling processes and maximizes your marketing campaign yields.
ROBO-CALLING
Pre-recorded messages can be sent to business' opt-in customer lists with Robo-calling. This improves productivity & reduces the time previously wasted on manual dialing.
AUTOMATIC SCRIPT FILL-UP
Using smart predictive dialing features, the most relevant script gets delivered to the agents automatically. This helps agents to efficiently tackle customer inquiries.
DYNAMIC CALLER ID
Customize calling patterns by setting multiple caller IDs (a numeric code) per campaign and enhance the customer service experience.
INTELLIGENT DIALER FUNCTIONS
Our intelligent dialer flawlessly blends both inbound and outbound calls and utilizes each and every agent to their full potential and increases productivity within your call center environment.
CONFERENCE BRIDGE
Connect to multiple participants easily with our Conference bridge feature and carry out virtual meetings with high quality audio and video. It makes organizing and participating in large scale virtual conferences easier and hassle free.
REAL-TIME VISUAL CALL DISPLAY (REPORTING)
With real-time call reporting through our intuitive dashboard, businesses can gain access to up-to-date reporting metrics and implement necessary protocols and strategies to plug any operational discrepancies for greater productivity.
CALL TRANSFER
With our advanced call transfer features businesses and their agents can transfer customer calls between extensions connecting your callers to the department or agent most equipped to handle the customer's issue or request, with the least amount of effort.
CALL RECORDING
Monitor individual agent performance, seek out agent-caller interactional discrepancies, and optimize call center scripts with our Call recording feature. It also helps call centers to reduce the training time of new recruits by using the call recording of the top agent as a training tool.
CALL WHISPER / CALL BARGE IN
With our Call Monitoring (Barge In/Eavesdrop) feature, call center supervisors can manage their teams better. They can 'Barge In' on calls where the agent might be misleading the caller and eavesdrop on calls to gauge individual agent performances.
CUSTOM CALL DISPOSITIONS
Create custom call dispositions with comprehensive customer interaction reports for all the inbound and outbound calls to help keep the entire calling staff on the same page and keep your supervisors and managers involved and well-informed about customers.