Inbound, Outbound and Blended
IVR
Take phone support to a whole new level with a flexible and highly customizable Interactive Voice Response (IVR) software.
Automatic Call Distributor (ACD)
A telephony system to answer and intelligently route the incoming calls to the right department.
Auto Dialer
Automate dialing process to power up your outbound customer interactions and improve call center agent productivity.
Blended Campaigns
Apply the most suitable calling strategy to reach out to your customers through simultaneous inbound and outbound campaigns for improving agent utilization.
Click-to-Call
With CGS's smart call center software, agents don't need to manually punch the numbers. Connecting with customers in a single click improves agent efficiency.
Unified Agent Workbench
Single window workbench to helps call center agents to reduce average handling time (AHT).